• AS/400, HTML, Java Script, PHP, RPG, Visual Basic

• MS Office, MS Internet Explorer, MS Outlook, Norton System Works, Paint Shop Pro

• File Maker Pro, MS Access, MS-SQL, MySQL

• MS Windows 95/98/ME/2000/XP, MS Windows 2000-03 server, Unix/Linux

May 2008 - March 2009
PC Support Specialist
Sumitomo Electric Wiring Systems

• Provided desktop support to 100-150 users located at several different facilities located in Ohio, Northern Kentucky, Michigan, and Toronto, Canada
• Responsible for maintenance and updates to 20+ servers and upkeep of server/telco rooms
• Troubleshooted issues related to network connectivity both locally and with service providers

• Provided hardware and software break/fix support for approx. 75 PCs
• Maintained scheduled server tape backups utilizing Symantec BakupExec
• Performed Windows and UNIX user account administration (add/change/remove)

• Provided hardware and software break/fix support for over 100 winterminals and PCs
• Performed user administration for Windows and Citrix as well as office phone system
• Created new Access database from scratch to assist agents in tracking insurance claims

• Provided hardware and software break/fix support for all Desktops, Laptops, Printers and other IT equipment including support for Lotus Notes and MS Outlook
• Assisted in the rollout of new Dell, HP, and IBM (Lenovo) Desktops and Laptops
• Troubleshooted issues related network connectivity (VPNs) and patching in new network drops

• Provided hardware and software break/fix support for approx 300 company Desktops, Laptops, Printers and other IT equipment including Novell user administration
• Assisted in the implementation of a complete Network overhaul and PC replacements
• Assisted in the IT duties needed in the takeover and integration of a competitors factory
• Responsible for the training and performance of 2 IT interns

• Provided technical support to all Bank One branches nationwide
• Diagnosed and resolved problems with printers, scanners and validators
• Troubleshooted problems related to network connectivity and server issues
• Worked with and provided basic troubleshooting for Lotus Notes

• Provided technical support to all Microcenter, Powerspec and Winbook customers
• Performed testing on brand new desktop and laptop computer models
• Investigated and informed the department of new and emerging technologies
• Lead the department in paid technical support sales

• Provided technical support to customers with Internet related problems
• Assisted System Administrator with server upgrades and maintenance
• Responsible for the training and performance of new technicians
• Assisted in the implementation and updates of new SQL based billing system

Terra Community College 1999-2002
Associate Degrees in Computer Information Systems and Networking/Small Systems Support
Additionally enrolled in the Cisco Networking Academy
2830 Napoleon Rd. Fremont, Ohio 43420
(866) 288-3772

Sentinel Vocational Center 1997-1999
Tech Computer - Aided Drafting program
793 Twp. Rd. 201 Tiffin, Ohio 44883
(419) 448-1212

Mohawk High School 1995-1999
295 SH 231 Sycamore, OH 44882
(419) 927-6292

PROFESSIONAL CERTIFICATIONS & COURSES:

• CompTIA A+ and I-Net+ Certified
• SkillDrill.com certified in: SOHO Network Security and TCP/IP

• Sports Car Club of America 2003 - present
• Terra Community College Student Activities Club 1999 – 2002
• VICA (Vocational Industrial Clubs of America) 1997-1999 VICA Alumni 1999 – Present
• Mohawk High School Cross-Country, Indoor/Outdoor Track & Field Teams 1995 - 1999

• Customer Service award from Sarcom for outstanding service provided at Nationwide
• Honeywell-Sensotec Bravo! Award for work done to prevent the spread of the Zotob virus
• Terra Community College Deans list for the Spring 2001, Fall 2001, and Winter 2002 quarters
• Sentinel Vocational Center "Directors Award for Vocational Excellence" 1998 - 1999 school year
• Sentinel Vocational Center "Award of Distinction" in Computer-Aided Drafting 1998 - 1999
• 3rd place Chapter display competition at State VICA skills championships April 24, 1999
• Voted "Sentinel Student of the Week" for the week of January 25, 1999
• Voted "Most Reliable" Tech CAD student for 1997-1998 school year
• Voted "Sentinel Student of the Week" for the week of March 2, 1998
• Cross-country Coaches Award November 1995

• Honda and Acura automobiles
• Classic and Alternative rock music
• NHL and Olympic Hockey
• American LeMans, Grand-Am Cup, Indy Racing League, SCCA and other racing
• Participating in other various sports for both health and fun